Return/Exchange Policy

We are proud to be one of the leading reputable and professional flower delivery services with over 10 years of experience. With our extensive network, we are committed to providing our customers with a wide variety of creative floral arrangements suitable for every occasion, with the fastest delivery time.

1. Urgent Flower Delivery

We can deliver flowers urgently within 45-60 minutes in city centers, and within 1-3 hours in districts and towns.

2. In case the recipient cannot be contacted or is absent

If our flower shop delivers the order but the recipient cannot be contacted or is absent, we will hold the order for 4 hours. After 4 hours, if we are still unable to deliver the flowers, we will cancel the order and no refund will be given.

If the delivery address is a company, private residence, or office, we will have a relative or colleague receive the flowers on your behalf and sign for confirmation.

3. Recipient refuses to accept the order

In some cases, if the recipient refuses to accept the flowers, our shop will cancel the order. In this case, the customer will not receive a refund.

4. Incorrect delivery address or change of address

In case of an incorrect address, our flower shop will hold the order for 4 hours and contact both the sender and recipient to agree on a new location and time. If the new address is within 3km, redelivery will be free. If the new address is further than 3km, an additional fee will be charged according to delivery regulations.

5. If the customer is a quarantined patient

If the recipient is a quarantined patient and the hospital does not allow outsiders in, our shop will contact the customer to arrange a new delivery location, such as the reception desk, security, or a family member of the patient.

6. In cases where the recipient does not exist

If our staff arrives at the address provided by the customer but the recipient is not present or has moved elsewhere, the order will be canceled and no refund will be given.

7. Other cases

We do not deliver flowers to dangerous areas or areas prohibited by government regulations.